At Marks Electrical, we understand that your privacy is important. This policy details the personal data we collect from you, why we need it and what we do with it. It also explains the legal basis for our processing of your data.
What data do we collect?
Marks Electrical retains the name(s), physical and email address(es) and any phone numbers provided for delivery and billing when placing an order along with the products and services ordered and any notes or special instructions provided by the customer relating to the delivery.
We collect payment card details when you place an order but we do not store these. They are securely handed to our payment provider Opayo (formerly SagePay) who process the payment on our behalf.
If you pay via PayPal checkout, PayPal will send us your billing and delivery address when they confirm payment.
If you pay via Amazon Pay checkout, Amazon will send us your billing and delivery address when they confirm payment.
If you contact us in relation to a customer service issue, we will retain whatever information you send to us including photographs in order to resolve your query. We do not use this information for any other purpose.
If you request that our sales team contact you, they will do so using either phone or email, depending on which methods you provide.
How do we use your data?
We use your personal data to enable us to complete our contractual obligations to you as a customer including delivery and after sales services.
As a legitimate business interest, we will contact you shortly after your products have been delivered to ask for feedback on our service. We also use Feefo and Trustpilot (see sharing data below) to ensure feedback is handled by impartial companies.
We or our service providers may contact you via email with offers related to items you have bought from us as a legitimate business interest to maintain a relationship with existing customers. You can opt out of this while you are placing an order or at any time after by following an unsubscribe link in an email.
Who do we share data with?
To complete payment via credit or debit card, we will collect and securely transmit to Opayo your payment card details, I.P. address, email address, phone numbers, billing address and if different, delivery address. Marks Electrical do not store your payment card details.
To complete a finance payment, we will securely transmit your full contact details and the value of your order to the finance provider you choose, who will start the finance application process. They will then securely send us the outcome of your application. The finance providers we work with are:
When you purchase items sold by us as agents of Euronics :
- We will share your name and address with Euronics. This is done under our contractual obligation with Euronics as a legitimate business interest allowing them to verify genuine sales.
- We may in some cases register a warranty with the manufacturer. In this instance, we will send your product and contact details to the manufacturer who will use them to confirm your products is registered and covered by their warranty. This is again done under our partnership agreement with Euronics and is a condition of the sale.
When we deliver your items using our in-house delivery service we will transmit your address, contact and order details to Maxoptra for the purpose of delivery route optimization and to provide you with delivery status updates.
When we use a 3rd party to deliver or install your items we will share your address, contact and order details with them. Usually this will be either DPDgroup UK Ltd or Kaboodle Ltd., although we may make use of other couriers as well.
When you contact us in relation to a customer service issue we may share the information you send us with a manufacturer in order to demonstrate a fault with a product and arrange a replacement or repair.
If you purchase an extended warranty, we will share your contact and order details with UK Warranties Limited as part of the contract.
In the checkout process, you have the option to request an extended warranty quote to cover the items purchased. If you choose this option, we will share your order details and contact details with UK Warranties Limited.
We will share your name, email and products ordered with Trustpilot and Feefo who will ask you to write a review of your experience with Marks Electrical. We do this in order to generate verified reviews as a legitimate business interest to help maintain our high levels of service to our customers.
We may share sales data with 3rd party media suppliers that offer data matching services. We do this to measure the effectiveness of our advertising campaigns as a legitimate business interest. All such data will be securely held by these 3rd parties and used purely for purposes of data matching.
We use Emarsys for personalization, analytics, automation and email campaigns (sending newsletters). Emarsys works through cookies and tracking pixels which help us to create newsletters and tailored advertisements. If you give your consent to receive our newsletter, your personal data will be collected by Emarsys and combined into a pseudonymized user profile assigned to your email address. This data processing is based on our legitimate interests to ensure the secure and user-friendly operation of our newsletter system.
In the event of a product safety recall which may affect you, we will share your name, contact details and products purchased with the manufacturer issuing the recall notice, as this is necessary to protect your vital interests.
If required by law we will pass on your details to the relevant organisation.
We use a technology called cookies on our website. These are used to operate specific features of the website, monitor site performance and usage, and measure the effectiveness of our online advertising. To learn more about how cookies work, how to control them, and the individual cookies used by our website please refer to our cookies information page.
How to contact us
Email us at: firstname.lastname@example.org
Marks Electrical Ltd.
4 Boston Rd
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that our company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.
Further information available at: ico.org.uk