We are Internet Retailer of the Year!
Marks Electrical won the title of Internet Retailer of the Year 2014 as a part of the annual Electrical Retailer of the Year 2014 competition, finishing above the likes of ao.com and Amazon. Retailer of the Year, administered by leading warranty provider Domestic & General, is by far the most comprehensive survey of electrical retailers in the UK with over 600 shops and websites surveyed throughout 2014. Online retailers are rated in four key areas including appearance of the site, ease of navigation and efficiency of delivery. We scored the highest average total across all customer questions to become Internet Retailer of the Year 2014.
How the ROTY survey is undertaken
The Retailer of the Year survey is sponsored and administered by Domestic & General and is designed to reward the very best customer service in the UK. The survey asks consumers to rate four key areas of their experience on a scale of 0-10.
Internet retailers are rated on the following criteria:
- 1. Appearance of the site
- 2. Ease of navigation
- 3. Product information
- 4. Efficiency of delivery
The Top Performers
- 1st markselectrical.co.uk
- 2nd 365electrical.com
- 3rd amazon.co.uk
- 4th rgbdirect.co.uk
- 5th ao.com